Privacy
Policy

Welcome to Rider Technologies (Private) Limited ("Rider", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and logistics platform, website, mobile application, and related services (collectively, the "Services").

We are committed to protecting your privacy and ensuring the security of your personal information. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy applies to all users of our Services, including customers, business partners, and visitors to our website.

Personal Information

• Full name and contact details (phone number, email address)
• Physical addresses (pickup and delivery locations)
• Business information (company name, GST/Tax details)
• Payment information and transaction details
• Identification documents (when required for verification)
• Communication records with our support team

Shipment Information

• Package details (dimensions, weight, contents)
• Tracking and delivery status information
• Shipping preferences and instructions
• Photo confirmations and delivery receipts

Technical Information

• Device information and browser type
• IP address and location data
• Usage patterns and platform interactions
• Cookies and similar tracking technologies

We use your information for the following purposes:

• Service Delivery: Processing shipments, coordinating deliveries, and managing your account
• Communication: Sending order updates, delivery notifications, and customer support
• Platform Administration: Maintaining and improving our technical infrastructure
• Business Operations: Billing, payment processing, and financial record-keeping
• Customer Experience: Personalizing services and providing relevant recommendations
• Security & Fraud Prevention: Protecting against unauthorized access and fraudulent activities
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Research & Development: Analyzing usage patterns to improve our Services

We may share your information with:

• Courier Partners: TCS, DHL, Leopards, and other logistics providers for shipment processing
• Payment Processors: Secure third-party services for payment transaction processing
• Technology Partners: Cloud hosting, analytics, and communication service providers
• Business Associates: Trusted partners who assist in delivering our Services
• Legal Authorities: When required by law, court order, or regulatory request
• Business Transfers: In case of merger, acquisition, or sale of business assets

We ensure all third parties maintain appropriate security measures and use your information only for specified purposes.

We use cookies and similar technologies to enhance your experience, analyze platform usage, and provide personalized content. Cookies help us:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Provide relevant advertisements and content
• Improve platform security and prevent fraud

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Services.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Withdrawal: Withdraw consent for data processing where applicable
• Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active
• Transaction records are kept for 7 years for financial and legal compliance
• Communication records are maintained for 2 years for customer service purposes
• Marketing preferences are stored until you withdraw consent
• After account cancellation, personal data is deleted within 180 days unless legally required to retain

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission is secured using SSL/TLS encryption
• Access Controls: Strict employee access controls and authentication protocols
• Secure Infrastructure: Protected servers with regular security updates and monitoring
• Regular Audits: Periodic security assessments and vulnerability testing
• Incident Response: Established procedures for handling security breaches
• Data Backup: Secure backup systems to prevent data loss

While we strive to protect your information, no method of transmission over the internet is 100% secure. We recommend using strong passwords and keeping your account information confidential.

This Privacy Policy is governed by the laws of Pakistan. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in Islamabad, Pakistan.

We are committed to resolving any privacy concerns promptly and fairly. If you have any complaints about our privacy practices, please contact our Grievance Officer using the details provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.